Terms & Conditions

THE FOLLOWING TERMS AND CONDITIONS APPLY TO THE DELIVERY OF EVENTS BY E-REWARD.CO.UK LTD (INCLUDING ANNUAL CONFERENCE; SHOWCASE EVENTS).

These terms and conditions apply between the person, firm, company or other entity specified on your booking form and E-reward.co.uk Ltd (company number: 4281768). Registered in England and Wales. Registered office 33 Denby Lane, Heaton Chapel, Stockport, Cheshire SK4 2RA, United Kingdom for delegate registrations for E-reward Conferences and E-reward Showcase Events specified on your booking form (‘Event’).

Please read these terms and conditions carefully as they contain important information.

By submitting your registration to attend the Event you agree to be bound by these terms to the exclusion of all other terms. If you do not agree to be bound by these terms E-reward.co.uk Ltd will be unable to accept your registration.

* Some Events are offered to attendees at no cost because they are sponsored by outside parties. In these situations, the outside sponsor will receive a list of those who attended the Event. You may therefore receive periodic emails from these reputable companies. If you do not wish for your details to be passed onto our sponsors, please let us know (to paul@e-reward.co.uk).

Complimentary tickets

Your complimentary place is offered on the acceptance of the condition that if you are no longer able to attend, you notify E-reward.co.uk in writing by email (to paul@e-reward.co.uk) no later than seven working days before the event. Should you fail to notify us in writing by this date you agree to pay a cancellation fee of £110.00 + VAT. Failure to attend the event will be subject to the same terms.

We will need to impose these cancellation charges as, at such a late stage, we are unable to obtain a refund for your delegate and catering fee from the venue.

Paying delegates (i.e. non-complimentary tickets)

You will pay E-reward.co.uk Ltd any fees specified in your booking form for the Event. Payment to E-reward.co.uk Ltd in GBP British Pounds is by BACS, wire transfer, cheque or credit card. It is a condition of booking that payment must be received by E-reward.co.uk Ltd before the start of the Event or no later than 30 days from the date of invoice, whichever is sooner.

If payment of your fees in full is not received before the Event, E-reward.co.uk Ltd may (at its sole discretion) either require such payment as a condition of your entry to the Event or refuse you entry to the Event.

Prices for each Event, where applicable, are correct at the time of publication. We reserve the right to change the prices at any time but changes will not affect registrations which have already been confirmed by E-reward.co.uk Ltd.

Each ticket covers attendance for one person only for the duration of the Event, and includes coffees, teas and light snacks during the lunch hour, as well as Event materials.

All bookings are subject to value added tax (VAT) at 20%. You shall, on receipt of a VAT invoice from E-reward.co.uk Ltd, pay to E-reward.co.uk Ltd such additional amounts in respect of VAT as are chargeable on the supply of the Event.

Late payments (i.e. non-complimentary tickets)

We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. Under the Late Payment of Commercial Debts [Interest] Act 1998 – as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002 (to incorporate the features of European Directive 2000/35/EC) – we are entitled to charge:

Debt recovery costs – £40 on debt up to £999.99; £70 on debt between £1,000 and £9,999.99.
Statutory interest – 8% above the Bank of England reference rate (fixed for the six month period within which date the invoices became overdue).

Delegate cancellations (i.e. non-complimentary tickets)

Delegates who advise E-reward.co.uk Ltd of their cancellation in writing via email (to paul@e-reward.co.uk) 30 calendar days before the start of the Event will have their fees refunded – less an administration charge of 20% of the Event fees.

No refund will be made for cancellations received less than 30 calendar days before the start of the Event. Failure to attend the Event will be subject to the same terms.

Substitutions with employees from your organisation are welcome at any time at no extra charge. You must email any substitutions (to paul@e-reward.co.uk) prior to the date of the Event.

Joining instructions

Final Event details will be emailed to delegates at least three weeks before the Event.

Event documentation

You will receive your Event materials on arrival for the first day of the Event – unless you have pre-paid £18 UK orders, £25 overseas (added to your Event booking fee to cover postage and packaging costs) in which case we will dispatch the documents to you by post ahead of the Event.

Hotel accommodation

Delegates are responsible for their own accommodation. E-reward.co.uk Ltd has arranged for delegates to receive discounted rates at Club Quarters Lincoln’s Inn Fields.

Event cancellations and amendments

The Event programme is correct at the time of going to press.

E-reward.co.uk Ltd reserves the right to change the format, speakers, venue location and programme or any other aspect of the Event at any time and for any reason, whether or not due to a Force Majeure event, in each case without liability.

‘Force Majeure Event’ means any event arising that is beyond the reasonable control of E-reward.co.uk Ltd including (without limitation) speaker or participant cancellation or withdrawal, supplier or contractor failure, venue damage or cancellation, health scares, industrial dispute, governmental regulations or action, military action, fire, flood, disaster, civil riot, acts of terrorism or war.

E-reward.co.uk Ltd reserves the right to change the date or cancel an Event at any time and for any reason without notice. Where circumstances force E-reward.co.uk to cancel an Event, E-reward.co.uk Ltd shall offer you the option of attending any rearranged Event that E-reward.co.uk Ltd chooses to organise.

If you do not wish to accept this offer, then you will (as your sole remedy) be entitled, at your discretion, to receive either a credit note or a refund in respect of your fees received by E-reward.co.uk Ltd for that particular Event.

However, where the Event is postponed for reasons due to a Force Majeure event, any of your fees received by E-reward.co.uk Ltd shall be applied to any rearranged or rescheduled Event and all these Terms and Conditions shall apply to any such transferred booking.

To the fullest extent permitted by the applicable law, E-reward.co.uk Ltd shall not be liable to you for any loss, delay, damage or other liability incurred resulting from or arising in connection with the cancellation or date change of the Event howsoever arising or any venue change.

For the avoidance of doubt, you acknowledge and agree that should the Event date be changed or cancelled, E-reward.co.uk Ltd is not liable for any travel or accommodation costs you may have incurred.

How we use your registration information*

E-reward.co.uk Limited is a registered data controller under number Z7317541.

Your Event registration information will be added to our marketing database but will not be given to third parties without your prior consent.

E-reward.co.uk Ltd uses email addresses for its own purposes of keeping customers informed about Events and providing product, service and information announcements.

If you supply us with your postal address online, you may receive periodic mailings from E-reward.co.uk Ltd with information on new products and services and upcoming Events.

If you do not wish to receive information about our products and services, please let us know by email (to paul@e-reward.co.uk).

Disclaimers

To the fullest extent permitted by the applicable law, E-reward.co.uk Ltd excludes:

all liability for loss, injury or damage to persons or property at the Event;
all indemnities, warranties, representations, terms and conditions (whether express or implied); and
any actual or alleged indirect loss or consequential loss howsoever arising suffered by you or any loss of profits, anticipated profits, savings, loss of business revenue, loss of business, loss of opportunity, loss of goodwill, or any other type of economic loss (whether direct or indirect).

If E-reward.co.uk Ltd is liable to you for any reason, its total liability to you in relation to the Events (whether under these terms or conditions or otherwise) is limited to the amount of your fees received by E-reward.co.uk Ltd.

Views expressed by the Event speakers are their own. All advice provided at this Event is for general guidance only. Any Event delegates relying on information or advice given in the Event of such training do so at their own risk.

E-reward.co.uk reserves the right to amend these terms and conditions from time to time. However, you will be subject to the terms and conditions in force at the time you submit your registration.

Last updated: 20^th July 2015.

Event Specific Terms & Conditions

THE FOLLOWING TERMS AND CONDITIONS APPLY TO THE DELIVERY OF EVENTS BY E-REWARD.CO.UK LTD (INCLUDING ANNUAL CONFERENCE; SHOWCASE EVENTS). OUR PRIVACY POLICY IS ALSO OUTLINED BELOW.

Please read these terms and conditions carefully as they contain important information.

For each seminar participant at the SALES COMPENSATION AGENDA, we will provide Anaplan and Alexander Group with a list of those attending the event and the personal data disclosed when registering. You consent to this personal data being used to contact you about their products or services and understand that our partner and sponsor for this event may transfer this data outside of the European Economic Area for these purposes and you consent to such transfer of my data.

Event cancellations and amendments

The Event programme is correct at the time of going to press. E-reward.co.uk Ltd reserves the right to change the format, speakers, venue location and programme or any other aspect of the Event at any time and for any reason, whether or not due to a Force Majeure event, in each case without liability.

‘Force Majeure Event’ means any event arising that is beyond the reasonable control of E-reward.co.uk Ltd including (without limitation) speaker or participant cancellation or withdrawal, supplier or contractor failure, venue damage or cancellation, health scares, industrial dispute, governmental regulations or action, military action, fire, flood, disaster, civil riot, acts of terrorism or war.

For the avoidance of doubt, you acknowledge and agree that should the Event date be changed or cancelled, E-reward.co.uk Ltd is not liable for any travel or accommodation costs you may have incurred.

Disclaimers

To the fullest extent permitted by the applicable law, E-reward.co.uk Ltd excludes:

all liability for loss, injury or damage to persons or property at the Event;
all indemnities, warranties, representations, terms and conditions (whether express or implied); and
any actual or alleged indirect loss or consequential loss howsoever arising suffered by you or any loss of profits, anticipated profits, savings, loss of business revenue, loss of business, loss of opportunity, loss of goodwill, or any other type of economic loss (whether direct or indirect).

E-reward.co.uk reserves the right to amend these terms and conditions from time to time. However, you will be subject to the terms and conditions in force at the time you submit your registration.

PRIVACY POLICY

It is vital to our business that we maintain the confidence of all users of E-reward.co.uk. This privacy policy demonstrates our commitment to maintaining the privacy and confidentiality of all information we collect. These guidelines have been developed with the recognition that internet technologies are rapidly evolving. Accordingly, guidelines are subject to change. Any such changes will be posted on this page.

E-reward.co.uk Ltd honours the rights of its employees and other users’ including website visitors’ right to privacy and data protection. E-reward.co.uk Ltd is fully committed to complying with the provisions of all applicable Data Protection legislation and regulations such as Data Protection Act and EU GDPR. E-reward.co.uk Ltd honours the rights of its employees and other users to privacy and data protection.

This Privacy Policy (‘Policy’) describes how we collect, use, share, and retain personally identifiable information provided by users of this website. The Policy is effective as of 25 May 2018. The policy will be continuously assessed against new technologies, business practices, regulatory changes and the evolving needs of E-reward.co.uk Ltd. We are registered with the Information Commissioners Office, the UK's Data Protection Authority.

Data controller

The data controller for all personal data collected via this website is E-reward.co.uk Ltd with its registered office at 33 Denby Lane, Heaton Chapel, Stockport, SK4 4RA, United Kingdom. This means that we are responsible for deciding what data we collect and how we hold and use your personal data. We will implement appropriate data security measures for protecting the data from unauthorised access and loss, as laid out in the Security section of this Policy.

Data collection

E-reward.co.uk Ltd collects and maintains a variety of personally identifiable information, including names, email addresses, job titles, phone numbers, payment and order information and business addresses.

E-reward.co.uk Ltd collects information directly from individuals or from the parent companies of the individuals. The information could be collected through emails, phone calls, online registration forms, event and course registration forms and face-to-face meetings. E-reward.co.uk Ltd does not collect personal data about individuals except when there is a legitimate business requirement or when such information is provided on a voluntary basis.

Users should also be aware that non-personal information and data may be automatically collected through the standard operation of E-reward.co.uk Ltd web servers, and by the use of cookies technology and/or Internet Protocol (‘IP’) address tracking. Non-personal identification information might include the browser used by you, the type of computer, the operating systems, the Internet service providers, and other similar information.

E-reward.co.uk Ltd web server also automatically gathers information about:

the top viewed and visited pages and links on our website
top entry and exit points
number of form completions
time spent on pages
top downloads
top keywords used offsite to lead customers to our website
your internet protocol (IP) address
information collected via cookies
the areas you visit on the website
the links you may select from within the website to other external websites
device event information such as system activity, crashes, hardware settings, browser type etc.

Most browsers are set to accept cookies. You can set your browser to refuse cookies, or to alert you when cookies are being sent; however, if you disable cookies, the full functionality of E-reward.co.uk Ltd website may not be available to you. The information thus collected enables us to develop and customise our services better to meet your needs and preferences, and to bring to your attention reward publications, our comp & ben events and networking opportunities with other reward professionals.

Purpose of processing

The personal data collected is used by E-reward.co.uk Ltd to give you information in relation to:

providing you with a free subscription to our weekly reward management e-newsletter
providing you with a free subscription to our comp & ben magazine, The reward Quarter
providing executive remuneration updates
providing product, service and information announcements (e.g. regarding our reward management training courses)
inviting selected clients to attend our reward management events (with free guest tickets)
keeping you informed about our research findings
seeking your views on trends in reward management via our research surveys.

E-reward.co.uk Ltd may perform statistical analyses of user behaviour and characteristics to measure interest in and the use of various sections of the website. The personal data held by E-reward.co.uk Ltd may also be used on an aggregate basis without any personal identifiers to provide third parties such as advertisers/sponsors with aggregate web site usage and demographic data, and to help us to improve the features and content of the website.

If you or your parent company are a current customer of E-reward.co.uk Ltd, opting out of marketing emails will not stop all communication from us. By becoming a customer of E-reward.co.uk Ltd, your firm is signing you up to receive certain information related to the organisation. It is a constitutional requirement for us to send this information to you.

If you are no longer or have never been a customer of E-reward.co.uk Ltd, you can choose to opt in or out of further contact with us. We also receive data through networking (e.g. business cards) and add these details, if relevant, onto our data management system. We may on occasion purchase ‘opt-in’ data (lists from reputable providers) for promotional campaigns.

Data retention

The personal data collected is stored in E-reward.co.uk Ltd CMS system and other appropriate data management systems, both paper based and electronic. Personally identifiable information will not be disclosed to any third party except if permission has first been obtained from the users. The data will not be transferred to any agency located outside the EU.

At regular intervals, we will:

Review the length of time we keep your personal data for.
Consider the purpose or purposes for which we hold your personal data for in deciding whether (and for how long) to retain it.
Securely delete information that is no longer needed for that purpose or those purposes.
Update, archive or securely delete information if it goes out of date.

Security

E-reward.co.uk Ltd uses reasonable measures to safeguard personally identifiable information. The implemented measures will be appropriate to the type of information maintained and compliance with all relevant legislation governing protection of personal information. Measures are implemented to preserve the confidentiality, integrity and availability of the personal information. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to only those employees, contractors or agents who have a legitimate business need to have access to that data. The employees, contractors or agents will process your personal data in accordance with our instructions. They will be subject to a duty of confidentiality and due care with respect to handling the personal data. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. E-reward.co.uk Ltd employees are trained on data security and information protection.

Relevant areas of the E-reward.co.uk Ltd website will employ Secure Socket Layer (‘SSL’) or Transport Layer Security (‘TLS’) encryption technology to enhance data privacy and help prevent loss, misuse, or alteration of the information collected and retained by E-reward.co.uk Ltd.

Third-parties

Where appropriate we may pass your data onto third parties.

Links to third-party sites

Where appropriate and only for the legitimate business needs of E-reward.co.uk Ltd, we may provide links to third-party web sites, or advertisements which contain links to third-party sites. These links are provided as a service to website users. The linked third-party websites are operated by independent entities that have their own privacy policies. This Privacy Policy does not apply to such other websites or to the use that those entities make of your information.

E-reward.co.uk Ltd has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information. E-reward.co.uk Ltd website may also serve third party advertisements, or other content that contains their own cookies or tracking technologies. E-reward.co.uk Ltd does not control the use of those technologies.

Opt-out

E-reward.co.uk Ltd, for legitimate business interests, maintain contact information on its clients and the wider business community to provide product, service and information announcements. E-reward.co.uk Ltd also sends (free of charge) reward management publications, promotional material promoting our conference guest tickets and reward training, industry news and other relevant offerings.

From time to time, E-reward.co.uk Ltd collaborates with other relevant organisations and companies to promote other programme that may be of interest to clients and the wider business community. In such cases, E-reward.co.uk Ltd does not provide these organisations with any personally identifiable information but may distribute the organisation's information on their behalf to those who may legitimately be benefited from receiving such information or have elected to receive such information. If you do not wish to receive marketing material, you may opt out.

Every marketing email will include an 'unsubscribe' link at the bottom. You may also notify E-reward.co.uk Ltd in writing as set out below. If your parent company has nominated you as a relevant contact required to receive information on its behalf, you cannot opt out of important information E-reward.co.uk Ltd is required to provide you as per E-reward.co.uk Ltd contractual obligations to its customers.

Social media

We may use third party provided tools such as Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message may be stored by Hootsuite. Like other personal data, these direct messages will not be shared with any other organisations.

Access, review and correction

The General Data Protection Regulations gives you the right to access your personal data held by us (‘subject access request’). If you have an established business relationship with E-reward.co.uk Ltd, you may request from us a list of the categories of personal information held about you. Subject access requests must be made in writing to the details below. We will endeavour to respond to the request within a reasonable period and in any event within one month as required by the relevant provisions in the GDPR.

It is important that the personal data we hold about you is accurate and current. We will take all reasonable measures to ensure that the personal data we hold about you is accurate. When you make a request to access or review the personal data we hold about you, we will request you to verify your identity before the request can be fulfilled.

Privacy rights

In addition to the rights of access, review and correction, you have the right to object to your personal data being processed for any particular purpose, or to request that we stop using your information. If you wish to exercise these rights, please email paul@e-reward.co.uk or send a letter marked ‘Data Protection’ to the E-reward.co.uk Ltd offices at 33 Denby Lane, Heaton Chapel, Stockport, SK4 4RA.

If you have further concerns about how we use your personal data, you also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the data protection authority for the UK. Please visit https://ico.org.uk/ for more details on your data protection rights and how to contact them.

Cookies

Harmless cookies that are designed to enhance your user experience of this website are stored on your device. These consist of small data files relating to you and this website. Information stored in cookies created by E-reward.co.uk Ltd are not shared with any third party unless required to do so by law. By continuing to browse this website you are consenting to the storage of its first party cookies on your device.

The first party cookies used by this website include (but may not be limited to):

__utma: Google Analytics cookie that refers to the number of times you have visited our website and the first and the last visit times.

__utmb and __utmc: Google Analytics cookies that contain timestamps of time you enter and leave our website.

__utmz: Google Analytics cookie that tracks which search engine you have used to come to this website, which keyword(s) you used to find the website, which link(s) you have clicked on within the website and where you were located when you clicked that link.

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_atuvc, uvc: AddThis cookie that makes sure you see the updated count of shares if you share a page and return to it before AddThis share count cache is updated.

xtc: AddThis cookie.

psc: AddThis counter cookie.

uid: AddThis cookie containing your unique ID for AddThis services.

uit: AddThis cookie that provides login time tracking facilities.

Last updated 23 August 2018.

Terms & Conditions

THE FOLLOWING TERMS AND CONDITIONS APPLY TO THE DELIVERY OF EVENTS BY E-REWARD.CO.UK LTD (INCLUDING ANNUAL CONFERENCE; SHOWCASE EVENTS).

Complimentary tickets

We will need to impose these cancellation charges as, at such a late stage, we are unable to obtain a refund for your delegate and catering fee from the venue.

Paying delegates (i.e. non-complimentary tickets)

Late payments (i.e. non-complimentary tickets)

Delegate cancellations (i.e. non-complimentary tickets)

Joining instructions

Event documentation

Hotel accommodation

Event cancellations and amendments

How we use your registration information*

Disclaimers

Event Specific Terms & Conditions

Event cancellations and amendments

Disclaimers

PRIVACY POLICY

Data controller

Data collection

Purpose of processing

Data retention

Security

Third-parties

Links to third-party sites

Opt-out

Social media

Access, review and correction

Privacy rights

Cookies

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